A & O Railroad

CUSTOMER TOOLS

FOR CAR TRACING ---
CLICK HERE for Basic Car Location Message

FOR CUSTOMER SERVICE including:
             PROBLEMS WITH CAR MOVEMENT
               RECONSIGNMENT AND DIVERSION or REQUESTING RAILCAR PLACEMENT/RELEASE ---
                 CALL:                                800-444-2580 (Extension 4355) or
                 E-MAIL:                            customerservice@a-orailroad.com

FOR RAIL TRANSPORTATION PRICING ---
FOR NEW REQUEST - Click on “CONTACTS” button
FOR FUEL SURCHARGE OR PUBLIC TARIFFS CLICK HERE

FOR DAILY CAR ORDERS & SPECIAL EQUIPMENT NEEDS ---
                CALL:    Jim Holloway at 800-444-2580 (Extension 4337)
                or E-mail:    jtholloway@a-orailroad.com
                Note:   if loads could exceed 11'4" in height — from top of railcar’s bottom (or 15'6" above rail when loaded
                            on railcar) --- OR which exceed 10'8" in width OR which hang over the edge of the railcar, OR for cars
                            with gross weight exceeding 163,000 pounds or car capacity, whichever is smaller, contact us in
                             advance of anticipated shipment for clearance, rail car equipment, and/or approval.

FOR GENERAL QUESTIONS —
CALL: Judith Mohney at 800-444-2580 (Extension 4302)
or E-mail: jmohney@a-orailroad.com

FOR BILLING QUESTIONS ---
Note: Bills for only “miscellaneous” charges will be tendered by the A&O.
Questions about freight bills should be tendered to the issuing railroad.

FOR QUESTIONS ABOUT YOUR MISCELLANEOUS BILL —
CALL: Rowena “Peachy” Dietrich at 800-444-2580 (Extension 4327)

                REMITTANCES SHOULD BE MAILED TO:
                Appalachian & Ohio Railroad
                P. O. Box 277567, Atlanta, GA 30384-7567
                Note:    A.C.H. remittance is available. For information please contact
                              Barbara Phelps at 800-444-2580 (Extension 4345)